41 articles
Universal (RM551E & RM520N)

Centralized System Alerts & Notifications

Email notifications via msmtp and control-channel SMS downtime alerts during complete WAN outages.

4 min read ยท Updated

Centralized System Alerts & Notifications

Stay informed of cellular drops, carrier tower handoffs, SIM swaps, and hardware reboots.

QManager RM551E Alerts screen
RM551E: Get an SMS or email when the connection drops, comes back or the modem restarts.

How QManager Alerts Work#

Traditional routers send email alerts when internet goes down. But if internet is down, email cannot be sent!

QManager solves this with a Dual-Channel Notification Strategy:

  1. Email Alerts (Post-Recovery): Sent once WAN connectivity is restored, providing full incident report, downtime duration, and recovery tier details.
  2. SMS Control Channel Alerts (During Outage): Sent during the active outage over the cellular baseband control channel via sms_tool, reaching your phone even while the IP data link is completely offline!

Cellular Control Channel Alerts#

  • Reaches you even if data routing is frozen.
  • Features de-duplication to prevent SMS spam during transient tower flickers.
  • Configurable threshold (e.g. only alert if outage exceeds 5 minutes).

Email (SMTP) Alert Configuration#

Configure lightweight msmtp in Messages > Alert Settings:

  • Host: smtp.gmail.com (or any custom SMTP server)
  • Port: 587 (STARTTLS) or 465 (TLS)
  • App Password authentication.

Screens in QManager#

QManager RM520N Alerts screen
RM520N: Alerts sends SMS, email, or Discord messages when the connection drops or the modem restarts.